1 00:00:05,239 --> 00:00:07,259 [music] 2 00:00:09,825 --> 00:00:11,845 [music] 3 00:00:16,375 --> 00:00:18,395 [applause] 4 00:00:18,880 --> 00:00:22,270 Welcome back to Pyon AU. [cheering] 5 00:00:22,270 --> 00:00:23,279 [applause] 6 00:00:23,279 --> 00:00:25,600 Um it's it's so wonderful to have so 7 00:00:25,600 --> 00:00:28,160 many people here from uh both locally 8 00:00:28,160 --> 00:00:32,880 and far away. Um I'm from uh the land or 9 00:00:32,880 --> 00:00:34,559 the the river or near the river 10 00:00:34,559 --> 00:00:37,120 Marabanong on the lands of the uh we're 11 00:00:37,120 --> 00:00:38,800 injur 12 00:00:38,800 --> 00:00:41,280 um we are meeting today on the custodial 13 00:00:41,280 --> 00:00:43,200 land of the oldest living civilization 14 00:00:43,200 --> 00:00:45,600 in the world. Uh this is a contested 15 00:00:45,600 --> 00:00:47,760 space and I wish to pay my respects to 16 00:00:47,760 --> 00:00:50,399 both the Yagura people uh and the Turbo 17 00:00:50,399 --> 00:00:52,640 people and their elders past and present 18 00:00:52,640 --> 00:00:54,559 for they hold the hopes, dreams, 19 00:00:54,559 --> 00:00:56,559 traditions and cultures of Aboriginal 20 00:00:56,559 --> 00:00:59,120 Australia. 21 00:00:59,120 --> 00:01:01,359 I'm going to jump straight into it uh 22 00:01:01,359 --> 00:01:03,280 because we have a great keynote lined up 23 00:01:03,280 --> 00:01:05,760 for you this morning. 24 00:01:05,760 --> 00:01:09,040 Pyon AU has a code of conduct. The short 25 00:01:09,040 --> 00:01:12,799 version is be respectful and be kind. Uh 26 00:01:12,799 --> 00:01:15,920 if you feel disrespected disrespected or 27 00:01:15,920 --> 00:01:19,439 made to feel unwelcome at Pyon AU uh you 28 00:01:19,439 --> 00:01:21,840 can contact our community team uh on the 29 00:01:21,840 --> 00:01:24,080 phone number listed on screen. Uh you 30 00:01:24,080 --> 00:01:26,479 can also contact anyone with a yellow 31 00:01:26,479 --> 00:01:28,000 badge and they will point you in the 32 00:01:28,000 --> 00:01:30,640 right direction. You can also contact 33 00:01:30,640 --> 00:01:33,680 our confidential community.org.au 34 00:01:33,680 --> 00:01:36,159 email address uh and they will help you 35 00:01:36,159 --> 00:01:39,360 out. Um, in addition to the things that 36 00:01:39,360 --> 00:01:41,600 we do do with regards to being 37 00:01:41,600 --> 00:01:43,920 respectful and kind, there are some 38 00:01:43,920 --> 00:01:46,240 things we don't do at Pyon AU. For those 39 00:01:46,240 --> 00:01:48,240 of you who were not here yesterday 40 00:01:48,240 --> 00:01:49,280 morning, I'm going to run through them 41 00:01:49,280 --> 00:01:51,360 very quickly. We don't trash talk other 42 00:01:51,360 --> 00:01:53,920 communities. We don't assume anyone is 43 00:01:53,920 --> 00:01:56,479 not technical based on how they look. 44 00:01:56,479 --> 00:01:58,079 And we don't make jokes at the expense 45 00:01:58,079 --> 00:02:00,560 of others. 46 00:02:00,560 --> 00:02:02,960 We document our culture. Our culture is 47 00:02:02,960 --> 00:02:05,520 at pyon.org.au/culture. 48 00:02:05,520 --> 00:02:07,200 We go into all of our in jokes. If 49 00:02:07,200 --> 00:02:09,119 there's anything you don't understand, 50 00:02:09,119 --> 00:02:11,280 it's probably listed there. If it's not 51 00:02:11,280 --> 00:02:13,520 listed there, we have an open source 52 00:02:13,520 --> 00:02:14,959 website and we would love for you to 53 00:02:14,959 --> 00:02:16,879 raise a PR or an issue so that we can 54 00:02:16,879 --> 00:02:19,200 add it. [snorts] 55 00:02:19,200 --> 00:02:21,520 Um, there is a map of the venue on the 56 00:02:21,520 --> 00:02:23,120 back of your badge. We've highlighted 57 00:02:23,120 --> 00:02:25,360 the most relevant pieces. Uh, 58 00:02:25,360 --> 00:02:26,959 congratulations. You've already found 59 00:02:26,959 --> 00:02:29,440 the uh most important thing, which is 60 00:02:29,440 --> 00:02:32,400 the room with the talks in it. Uh but 61 00:02:32,400 --> 00:02:34,879 there are also some some other important 62 00:02:34,879 --> 00:02:36,959 pieces on there including uh bathrooms 63 00:02:36,959 --> 00:02:39,760 and amenities uh and our quiet room uh 64 00:02:39,760 --> 00:02:42,239 which is for uh those of you who might 65 00:02:42,239 --> 00:02:44,080 feel a little bit overwhelmed or in need 66 00:02:44,080 --> 00:02:47,680 of some quiet space. 67 00:02:47,680 --> 00:02:48,959 One of the things we're very proud of 68 00:02:48,959 --> 00:02:51,440 here at PON AU is our inclusivity and 69 00:02:51,440 --> 00:02:53,200 our friendliness towards others. And 70 00:02:53,200 --> 00:02:54,640 with that in mind, we have what we call 71 00:02:54,640 --> 00:02:57,360 the Pac-Man rule. Uh, I'm going to run 72 00:02:57,360 --> 00:02:58,879 through this super quickly, but it's 73 00:02:58,879 --> 00:03:01,360 always worth a refresher. If you are 74 00:03:01,360 --> 00:03:02,800 standing in a group of people having a 75 00:03:02,800 --> 00:03:04,080 great conversation, as all the 76 00:03:04,080 --> 00:03:07,599 conversations at Pyon AU are, please 77 00:03:07,599 --> 00:03:09,920 leave room for another person to join 78 00:03:09,920 --> 00:03:12,080 your circle. 79 00:03:12,080 --> 00:03:13,840 When that person joins your circle, they 80 00:03:13,840 --> 00:03:15,360 will feel welcome. They will be included 81 00:03:15,360 --> 00:03:18,560 in the conversation. Uh, and then they 82 00:03:18,560 --> 00:03:20,480 will take a step around so that your 83 00:03:20,480 --> 00:03:22,159 conversation is always welcoming to 84 00:03:22,159 --> 00:03:24,879 others. This is a fantastic way to meet 85 00:03:24,879 --> 00:03:27,200 new people and it really encompasses the 86 00:03:27,200 --> 00:03:29,599 spirit of the event. 87 00:03:29,599 --> 00:03:32,879 In addition, if you've been to Pyon AU a 88 00:03:32,879 --> 00:03:35,120 few times before, you'll be familiar 89 00:03:35,120 --> 00:03:38,000 with the snowball rule. Please every day 90 00:03:38,000 --> 00:03:40,080 meet as many people and say hello to as 91 00:03:40,080 --> 00:03:42,400 many new people uh as the number of Pyon 92 00:03:42,400 --> 00:03:46,239 AUS you've been to in the past. Um, 93 00:03:46,239 --> 00:03:49,280 as someone who's been here more than I'd 94 00:03:49,280 --> 00:03:53,200 like to admit, uh, uh, the the people 95 00:03:53,200 --> 00:03:55,280 I've met at PCON AU are some of my best 96 00:03:55,280 --> 00:03:59,840 friends. Um, and I this is my favorite 97 00:03:59,840 --> 00:04:01,439 thing about the conference is meeting 98 00:04:01,439 --> 00:04:04,000 all of you. So, please welcome 99 00:04:04,000 --> 00:04:06,879 newcomers. 100 00:04:06,879 --> 00:04:09,120 Our restrooms are marked with signs on 101 00:04:09,120 --> 00:04:10,959 the doors. They are all genderneutral 102 00:04:10,959 --> 00:04:13,439 restrooms. Um there are accessible 103 00:04:13,439 --> 00:04:15,760 restrooms uh at the far end of the 104 00:04:15,760 --> 00:04:19,440 anstraight foyer. Uh and we have made 105 00:04:19,440 --> 00:04:23,199 some changings to the signage uh today 106 00:04:23,199 --> 00:04:25,360 to mark where these sanitary bins are 107 00:04:25,360 --> 00:04:28,160 located as well. 108 00:04:28,160 --> 00:04:30,080 Uh bathroom baskets, please take what 109 00:04:30,080 --> 00:04:31,759 you need. There's toiletries, there's 110 00:04:31,759 --> 00:04:34,240 supplies, uh whatever you need that is 111 00:04:34,240 --> 00:04:36,080 there for you to take. Please be 112 00:04:36,080 --> 00:04:38,560 conscious that others also need uh 113 00:04:38,560 --> 00:04:40,720 access to those uh amenities. And if 114 00:04:40,720 --> 00:04:42,400 there are anything if there's anything 115 00:04:42,400 --> 00:04:44,160 missing, please let us know. We'll 116 00:04:44,160 --> 00:04:46,960 restock it as soon as we can. 117 00:04:46,960 --> 00:04:48,720 We've made some improvements based on 118 00:04:48,720 --> 00:04:50,240 your feedback from yesterday. Thank you 119 00:04:50,240 --> 00:04:52,720 very much for that. Uh there is a new 120 00:04:52,720 --> 00:04:54,400 catering layout. You'll now find that 121 00:04:54,400 --> 00:04:56,320 the T-shaped catering has been converted 122 00:04:56,320 --> 00:04:58,160 into a longer catering uh on the right 123 00:04:58,160 --> 00:05:00,160 hand my right hand side of the Nstraight 124 00:05:00,160 --> 00:05:02,479 foyer. Uh hopefully that will help get 125 00:05:02,479 --> 00:05:04,479 you out of the room and and not directly 126 00:05:04,479 --> 00:05:07,120 into a catering table. Uh we're aiming 127 00:05:07,120 --> 00:05:10,639 to get more water. Uh, and also we have 128 00:05:10,639 --> 00:05:12,320 that new bathroom signage. Thank you so 129 00:05:12,320 --> 00:05:14,000 much for your feedback. Keep it coming. 130 00:05:14,000 --> 00:05:15,759 We're doing our best to action 131 00:05:15,759 --> 00:05:17,440 everything as soon as we see it come in. 132 00:05:17,440 --> 00:05:19,360 And our venue has been fantastic about 133 00:05:19,360 --> 00:05:23,280 accommodating those that venue feedback. 134 00:05:23,280 --> 00:05:26,880 Uh, apparently there's internet. Uh, 135 00:05:26,880 --> 00:05:30,479 it's a I know amazing. Um, that comes 136 00:05:30,479 --> 00:05:33,360 through the air. And so with that in 137 00:05:33,360 --> 00:05:35,120 mind, if you connect to the Accore 138 00:05:35,120 --> 00:05:37,440 network uh with the access code Pyon 139 00:05:37,440 --> 00:05:40,960 AU26, uh you'll get um the best the 140 00:05:40,960 --> 00:05:43,199 internet has to offer. Um I personally 141 00:05:43,199 --> 00:05:44,400 recommend turning it off and just 142 00:05:44,400 --> 00:05:47,199 watching the talks. 143 00:05:47,199 --> 00:05:48,880 Um if you turn off your internet, you 144 00:05:48,880 --> 00:05:50,960 won't get access to our Discord. Uh 145 00:05:50,960 --> 00:05:53,120 there is a link in your uh attendee 146 00:05:53,120 --> 00:05:54,720 email. If you go through the ticket 147 00:05:54,720 --> 00:05:56,960 link, you'll see there uh there is a 148 00:05:56,960 --> 00:05:58,720 link to the attendee discord. It should 149 00:05:58,720 --> 00:06:01,039 let you in if you're not there already. 150 00:06:01,039 --> 00:06:03,520 Uh the Discord is kind of like our 151 00:06:03,520 --> 00:06:05,120 community app for those of you who've 152 00:06:05,120 --> 00:06:07,120 been to more corporate conferences. Uh 153 00:06:07,120 --> 00:06:08,960 it's where we put our announcements. 154 00:06:08,960 --> 00:06:11,520 It's where we everyone is talking. Uh 155 00:06:11,520 --> 00:06:13,120 it's where everyone is linking up for 156 00:06:13,120 --> 00:06:15,039 food and drinks after the after the 157 00:06:15,039 --> 00:06:17,600 day's formal events conclude. Uh and 158 00:06:17,600 --> 00:06:19,280 it's also where we're posting lots of 159 00:06:19,280 --> 00:06:22,400 fun social and photo activities. Uh and 160 00:06:22,400 --> 00:06:24,720 also there's a new one there today, uh 161 00:06:24,720 --> 00:06:27,039 hash puzzles. Um, that might be 162 00:06:27,039 --> 00:06:29,120 interesting to some of you, especially 163 00:06:29,120 --> 00:06:30,880 those of you paying attention to Jack 164 00:06:30,880 --> 00:06:33,520 yesterday. 165 00:06:33,520 --> 00:06:36,400 We have a lost and found. Uh, it's in 166 00:06:36,400 --> 00:06:38,639 our organizer's office. Uh, the the one 167 00:06:38,639 --> 00:06:41,360 marked uh private. Um, if you have lost 168 00:06:41,360 --> 00:06:43,520 something, please uh come and knock on 169 00:06:43,520 --> 00:06:45,919 the door. Uh, we'll help you find what 170 00:06:45,919 --> 00:06:48,000 you have lost uh or lose what you have 171 00:06:48,000 --> 00:06:51,600 found. uh anything that is unclaimed uh 172 00:06:51,600 --> 00:06:53,680 as the treasurer anything that is 173 00:06:53,680 --> 00:06:55,680 unclaimed by the end of the conference I 174 00:06:55,680 --> 00:06:57,919 will be quite happy to auction off uh 175 00:06:57,919 --> 00:06:59,919 and the the rest of the pool will go 176 00:06:59,919 --> 00:07:01,120 back to the conference funding. Thank 177 00:07:01,120 --> 00:07:04,520 you very much. 178 00:07:05,360 --> 00:07:07,840 So many of you are wearing uh our 179 00:07:07,840 --> 00:07:10,639 amazing conference t-shirt design today. 180 00:07:10,639 --> 00:07:13,919 Thank you. Um and I'm really thrilled to 181 00:07:13,919 --> 00:07:17,919 see so many of you in purple. Uh if you 182 00:07:17,919 --> 00:07:20,160 have not yet got your conference t-shirt 183 00:07:20,160 --> 00:07:22,800 and you have one on your order, uh the 184 00:07:22,800 --> 00:07:24,720 t-shirts will again be open at morning 185 00:07:24,720 --> 00:07:27,280 tea today. Uh please have your ticket 186 00:07:27,280 --> 00:07:29,199 ready for scanning. Uh that's how we 187 00:07:29,199 --> 00:07:32,400 know which one you got. Uh with for wear 188 00:07:32,400 --> 00:07:35,199 it purple day, we uh and again I am so 189 00:07:35,199 --> 00:07:37,199 thrilled to see you all wearing so much 190 00:07:37,199 --> 00:07:40,720 purple. Uh those of you who have chosen 191 00:07:40,720 --> 00:07:43,039 to uh engage with us with for wear it 192 00:07:43,039 --> 00:07:46,240 purple day, we will be doing a photo uh 193 00:07:46,240 --> 00:07:48,319 following morning tea. Uh sorry, not 194 00:07:48,319 --> 00:07:49,599 following morning tea, following the 195 00:07:49,599 --> 00:07:52,960 keynote in here. So please do not leave 196 00:07:52,960 --> 00:07:55,120 after the keynote if you want to be part 197 00:07:55,120 --> 00:07:58,319 of our wear it purple day photo. 198 00:07:58,319 --> 00:08:00,800 If you need uh if you got the wrong size 199 00:08:00,800 --> 00:08:02,960 uh or you prefer to have a different 200 00:08:02,960 --> 00:08:05,120 color shirt in the same size, please 201 00:08:05,120 --> 00:08:07,840 jump into shirt swaps on Discord uh and 202 00:08:07,840 --> 00:08:09,440 see if you can find somebody to link up 203 00:08:09,440 --> 00:08:11,440 with. Uh towards the end of the 204 00:08:11,440 --> 00:08:13,680 conference, we may have some extras, but 205 00:08:13,680 --> 00:08:16,720 there are no guarantees. 206 00:08:16,720 --> 00:08:19,759 Stickers. Uh there's a sticker table in 207 00:08:19,759 --> 00:08:23,280 the Leon community room. Uh please go in 208 00:08:23,280 --> 00:08:25,039 there, grab some stickers, leave some 209 00:08:25,039 --> 00:08:27,280 stickers. Uh I threw in some some 210 00:08:27,280 --> 00:08:28,560 stickers from our wonderful conference 211 00:08:28,560 --> 00:08:32,000 artist Taylor earlier. Uh and so those 212 00:08:32,000 --> 00:08:34,320 are all free to free to take. Again, 213 00:08:34,320 --> 00:08:36,640 please be conscious of others. Uh but 214 00:08:36,640 --> 00:08:38,240 load up those laptops. We love to see 215 00:08:38,240 --> 00:08:40,080 it. 216 00:08:40,080 --> 00:08:42,159 Lightning talks. Uh anyone who didn't 217 00:08:42,159 --> 00:08:44,399 see the lightning talks yesterday, uh 218 00:08:44,399 --> 00:08:46,160 I'm sorry for that. They'll be they'll 219 00:08:46,160 --> 00:08:48,880 be up uh on YouTube at some point. Uh 220 00:08:48,880 --> 00:08:50,800 they are 5-minute talks about anything. 221 00:08:50,800 --> 00:08:52,320 We are not doing lightning talks this 222 00:08:52,320 --> 00:08:53,839 afternoon. We are doing lightning talks 223 00:08:53,839 --> 00:08:55,760 tomorrow afternoon. But the lightning 224 00:08:55,760 --> 00:08:57,360 talk submissions will open at morning 225 00:08:57,360 --> 00:09:00,000 tea today. Uh that submission box will 226 00:09:00,000 --> 00:09:02,480 be in Leyon. If you are not uh familiar 227 00:09:02,480 --> 00:09:04,720 with lightning talks, uh our friends at 228 00:09:04,720 --> 00:09:06,720 PI Ladies Vancouver have a fantastic 229 00:09:06,720 --> 00:09:09,040 tutorial on that. 230 00:09:09,040 --> 00:09:12,800 Our job board exists today. Uh some of 231 00:09:12,800 --> 00:09:14,480 you may have noticed that uh we said 232 00:09:14,480 --> 00:09:15,920 there was a job board and then there 233 00:09:15,920 --> 00:09:18,160 wasn't a job board. And that may be a 234 00:09:18,160 --> 00:09:21,680 familiar circumstance uh in that area of 235 00:09:21,680 --> 00:09:25,120 uh the tech industry right now. Um, you 236 00:09:25,120 --> 00:09:28,080 can also jump onto job board on Discord. 237 00:09:28,080 --> 00:09:29,440 Um, and a few people have done that 238 00:09:29,440 --> 00:09:31,360 which is fantastic. But in the Leyon 239 00:09:31,360 --> 00:09:32,640 community room, there is a physical 240 00:09:32,640 --> 00:09:34,640 version of the job board. Please put up 241 00:09:34,640 --> 00:09:36,959 your name if you're looking for work or 242 00:09:36,959 --> 00:09:39,120 uh if you are hiring, please put the 243 00:09:39,120 --> 00:09:40,560 details of your organization and the 244 00:09:40,560 --> 00:09:44,080 position uh on the job board. 245 00:09:44,080 --> 00:09:46,320 I've mentioned a couple of times uh our 246 00:09:46,320 --> 00:09:48,800 fantastic conference artist, Taylor. Um, 247 00:09:48,800 --> 00:09:50,959 Taylor is responsible for the the 248 00:09:50,959 --> 00:09:53,839 artwork that so many of you are wearing. 249 00:09:53,839 --> 00:09:56,720 Um, we love it. Uh, and we particularly 250 00:09:56,720 --> 00:10:01,440 love uh, uh, Pyon AU bin chicken. Um, 251 00:10:01,440 --> 00:10:03,200 thank you so much to Twilio who 252 00:10:03,200 --> 00:10:05,279 supported us in supporting a local 253 00:10:05,279 --> 00:10:08,080 artist um, to produce our our conference 254 00:10:08,080 --> 00:10:10,880 artwork this year. Um, we are stoked 255 00:10:10,880 --> 00:10:12,640 with how it turned out. Um, we wouldn't 256 00:10:12,640 --> 00:10:13,760 have been able to do that without the 257 00:10:13,760 --> 00:10:17,120 kind support of Twilio. 258 00:10:17,120 --> 00:10:19,440 Um, some call outs for sponsors who've 259 00:10:19,440 --> 00:10:22,640 got things going on for you. Uh, Jet 260 00:10:22,640 --> 00:10:25,680 Brains have a daily art wall. Twilio has 261 00:10:25,680 --> 00:10:28,079 uh the the photo or the the AI photo 262 00:10:28,079 --> 00:10:31,440 with a prize attached to it. Uh, and GPN 263 00:10:31,440 --> 00:10:34,079 has a different puzzle hunt. Uh, just in 264 00:10:34,079 --> 00:10:36,640 case uh you are finding ours too 265 00:10:36,640 --> 00:10:40,160 difficult or too easy. Um, please engage 266 00:10:40,160 --> 00:10:42,320 with the sponsors. Uh, they're they're 267 00:10:42,320 --> 00:10:43,680 doing a fantastic job out there and 268 00:10:43,680 --> 00:10:45,920 everyone's having a lot of fun. Um, 269 00:10:45,920 --> 00:10:49,519 please join me in thanking our sponsors 270 00:10:49,519 --> 00:10:52,240 uh for making this conference possible. 271 00:10:52,240 --> 00:10:54,640 Uh, our platinum sponsors this year are 272 00:10:54,640 --> 00:10:58,337 Snowflake and Twilio. [applause] 273 00:10:59,519 --> 00:11:02,959 Our gold sponsors are Jet Brains, Chain 274 00:11:02,959 --> 00:11:06,197 Guard, and Meta. [applause] 275 00:11:08,560 --> 00:11:10,399 And please thank all of our supporting 276 00:11:10,399 --> 00:11:12,240 sponsors. Uh and for those that have got 277 00:11:12,240 --> 00:11:14,399 boos, please go and have a chat to them 278 00:11:14,399 --> 00:11:16,677 today. [applause] 279 00:11:18,959 --> 00:11:20,640 Finally, please thank our supporting 280 00:11:20,640 --> 00:11:23,172 organizations, Linux Australia 281 00:11:23,172 --> 00:11:24,880 [applause] 282 00:11:24,880 --> 00:11:26,640 and the Brisbane City Council for all 283 00:11:26,640 --> 00:11:28,160 their support helping us bring this 284 00:11:28,160 --> 00:11:32,397 event to sunny Brisbane. [applause] 285 00:11:35,120 --> 00:11:37,120 So, next up, we've got uh a short 286 00:11:37,120 --> 00:11:40,160 message from Mish at Twilio. 287 00:11:40,160 --> 00:11:43,279 Mish is going to talk a little bit bit 288 00:11:43,279 --> 00:11:45,600 about Twilio. Um, please thank Mish for 289 00:11:45,600 --> 00:11:48,718 helping us bring this event to life. 290 00:11:48,718 --> 00:11:50,738 [applause] 291 00:11:52,399 --> 00:11:54,000 Thank you very much for that. I'll grab 292 00:11:54,000 --> 00:11:55,600 your clicker. How are we all doing this 293 00:11:55,600 --> 00:11:56,959 morning? 294 00:11:56,959 --> 00:11:58,720 Oh, actually, you're kind of awake. 295 00:11:58,720 --> 00:12:00,240 That's all right. But let's make sure 296 00:12:00,240 --> 00:12:01,440 you're all awake. We're going to play 297 00:12:01,440 --> 00:12:03,519 three questions to start us off. Put 298 00:12:03,519 --> 00:12:06,160 your hand up if you've heard of Twilio. 299 00:12:06,160 --> 00:12:08,320 Keep your hand up if you heard of Twilio 300 00:12:08,320 --> 00:12:10,720 before this conference. 301 00:12:10,720 --> 00:12:13,040 Keep your hand up if you know Twilio as 302 00:12:13,040 --> 00:12:15,600 that company that does the messaging. 303 00:12:15,600 --> 00:12:17,760 Quite a few of you. Fantastic. Great to 304 00:12:17,760 --> 00:12:19,519 see that you know of us in the 305 00:12:19,519 --> 00:12:22,160 community. Uh my name is Mish. I am the 306 00:12:22,160 --> 00:12:24,800 developer evangelist here at Twilio. I 307 00:12:24,800 --> 00:12:26,800 am based in Melbourne, Australia and 308 00:12:26,800 --> 00:12:28,399 have flown up to sunny Brisbane. So 309 00:12:28,399 --> 00:12:29,839 thank you for having me all in your 310 00:12:29,839 --> 00:12:33,120 wonderful city. So, Twilio is a platform 311 00:12:33,120 --> 00:12:34,959 that does all kinds of communications to 312 00:12:34,959 --> 00:12:37,040 your customers. Yes, lots of people know 313 00:12:37,040 --> 00:12:39,440 us as the people that do the messaging 314 00:12:39,440 --> 00:12:41,360 or if you want to send a text message, 315 00:12:41,360 --> 00:12:44,160 you use Twilio, but we are so much more 316 00:12:44,160 --> 00:12:46,399 than that now as well. So, yes, we still 317 00:12:46,399 --> 00:12:48,560 have messaging. We still have SMS. We 318 00:12:48,560 --> 00:12:50,399 also do WhatsApp, which lots of you have 319 00:12:50,399 --> 00:12:52,800 been interacting with our WhatsApp AI 320 00:12:52,800 --> 00:12:56,000 anime artwork. We do emails, we do 321 00:12:56,000 --> 00:12:58,160 voice, we have verification, we have so 322 00:12:58,160 --> 00:13:00,000 much more. So we are now building out 323 00:13:00,000 --> 00:13:02,079 the platform for you to be able to 324 00:13:02,079 --> 00:13:04,240 engage with all your customers in this 325 00:13:04,240 --> 00:13:08,079 new era of AI. So what do we actually 326 00:13:08,079 --> 00:13:10,959 do? We build the infrastructure so that 327 00:13:10,959 --> 00:13:13,760 you can deliver great messages and great 328 00:13:13,760 --> 00:13:16,639 experiences to your customers. We are 329 00:13:16,639 --> 00:13:19,519 powered by AI. We power through your 330 00:13:19,519 --> 00:13:21,279 data as well. So if your company's got 331 00:13:21,279 --> 00:13:23,440 lots of data, lots of um information 332 00:13:23,440 --> 00:13:25,600 about your customers, we plug that in as 333 00:13:25,600 --> 00:13:28,079 well. We're ne neutral by design, which 334 00:13:28,079 --> 00:13:30,959 means we don't lock you into a specific 335 00:13:30,959 --> 00:13:32,720 tech stack. You don't have to be 336 00:13:32,720 --> 00:13:34,880 deployed on a specific cloud provider. 337 00:13:34,880 --> 00:13:36,800 You don't have to be using a specific 338 00:13:36,800 --> 00:13:39,760 LLM. You can build what you like. Now, 339 00:13:39,760 --> 00:13:41,680 what's great about Twilio as well is 340 00:13:41,680 --> 00:13:43,680 that we have developers using us from 341 00:13:43,680 --> 00:13:45,839 all over the world, from all levels of 342 00:13:45,839 --> 00:13:48,880 business. Everyone from single 343 00:13:48,880 --> 00:13:51,040 developers just trying it out. I built 344 00:13:51,040 --> 00:13:53,360 it a bin messaging app. I'm down in 345 00:13:53,360 --> 00:13:55,200 Melbourne. We have four different bins 346 00:13:55,200 --> 00:13:57,680 now. Super annoying. I have to remember 347 00:13:57,680 --> 00:13:59,519 which ones goes out. So, I built a 348 00:13:59,519 --> 00:14:02,320 little simple messaging app using Twilio 349 00:14:02,320 --> 00:14:04,320 to tell me which bins needed to go out 350 00:14:04,320 --> 00:14:06,720 on which day. And we have everyone from 351 00:14:06,720 --> 00:14:08,480 people like me using it right up to 352 00:14:08,480 --> 00:14:10,240 Fortune 500 companies. So, lots of 353 00:14:10,240 --> 00:14:13,360 people using Twilio. 354 00:14:13,360 --> 00:14:15,440 So, what does it actually look like? 355 00:14:15,440 --> 00:14:17,279 Now, anyone who's got a message on their 356 00:14:17,279 --> 00:14:19,760 phone from TWWver Verify, that means 357 00:14:19,760 --> 00:14:21,920 that company is using Twilio to send you 358 00:14:21,920 --> 00:14:24,320 out one-time pins. But from a more 359 00:14:24,320 --> 00:14:26,720 holistic customer experience, we are 360 00:14:26,720 --> 00:14:28,320 driving the communications and 361 00:14:28,320 --> 00:14:30,639 experiences that businesses are building 362 00:14:30,639 --> 00:14:32,399 with their customers. How many of you 363 00:14:32,399 --> 00:14:35,040 have flown ever in your lives? Like 364 00:14:35,040 --> 00:14:37,680 pretty much everyone, right? So, lots of 365 00:14:37,680 --> 00:14:39,360 people now and lots of airlines are 366 00:14:39,360 --> 00:14:41,600 sending out communications to you via 367 00:14:41,600 --> 00:14:43,680 text or via messaging. So, you're 368 00:14:43,680 --> 00:14:45,519 getting a notification now on your phone 369 00:14:45,519 --> 00:14:48,560 about your gate being changed or your 370 00:14:48,560 --> 00:14:50,800 flight being delayed or your seat, your 371 00:14:50,800 --> 00:14:52,720 most preferred seat being available. I 372 00:14:52,720 --> 00:14:54,320 wish more Australian airlines would do 373 00:14:54,320 --> 00:14:56,480 this. Both Australian airlines that I've 374 00:14:56,480 --> 00:14:59,360 flown this week, both of them sent me a 375 00:14:59,360 --> 00:15:01,519 text message to say, "Hey, you need to 376 00:15:01,519 --> 00:15:04,880 check in." Yeah. No, no. Um, yeah, 377 00:15:04,880 --> 00:15:08,240 genius people. I've already checked in. 378 00:15:08,240 --> 00:15:10,399 You are wasting money sending me that 379 00:15:10,399 --> 00:15:12,160 message. I looked at my emails. I'd also 380 00:15:12,160 --> 00:15:13,760 got an email saying you need to check 381 00:15:13,760 --> 00:15:16,480 in. Yes, I have already checked in. So, 382 00:15:16,480 --> 00:15:18,480 this creates frustrating experiences 383 00:15:18,480 --> 00:15:21,279 when we don't have a great multi-channel 384 00:15:21,279 --> 00:15:23,040 experience. But those who are building 385 00:15:23,040 --> 00:15:24,639 those multi- channelannel experiences 386 00:15:24,639 --> 00:15:26,800 are seeing nice spikes in their customer 387 00:15:26,800 --> 00:15:28,639 engagement. They're seeing people come 388 00:15:28,639 --> 00:15:30,399 back and they're seeing customers that 389 00:15:30,399 --> 00:15:32,720 are very happy. And people like us get 390 00:15:32,720 --> 00:15:34,399 way more excited that we're not getting 391 00:15:34,399 --> 00:15:36,880 bombarded with emails, phone calls, and 392 00:15:36,880 --> 00:15:38,959 text messages to check in for flights we 393 00:15:38,959 --> 00:15:41,360 are already checked in for. 394 00:15:41,360 --> 00:15:43,680 So what is makes our super network or 395 00:15:43,680 --> 00:15:46,240 what makes Twilio so valuable? Who's 396 00:15:46,240 --> 00:15:48,959 used AI for coding tools here? Everyone 397 00:15:48,959 --> 00:15:50,880 say everyone. Yeah. Right. Somebody 398 00:15:50,880 --> 00:15:52,240 said, "Oh, could I just like build 399 00:15:52,240 --> 00:15:54,399 Twilio with AI?" Yeah, you probably 400 00:15:54,399 --> 00:15:56,399 could build some things. You can build 401 00:15:56,399 --> 00:15:58,079 applications that are powered by Twilio, 402 00:15:58,079 --> 00:16:01,120 but you can't vibe code and AI your way 403 00:16:01,120 --> 00:16:02,800 to the agreements and the carrier 404 00:16:02,800 --> 00:16:05,040 agreements we have across the world. We 405 00:16:05,040 --> 00:16:06,880 have servers set up around the world. We 406 00:16:06,880 --> 00:16:08,880 have agreements with nearly 5,000 407 00:16:08,880 --> 00:16:11,199 carriers for you to be able to send the 408 00:16:11,199 --> 00:16:14,000 communications out to your customers. We 409 00:16:14,000 --> 00:16:15,839 are builder first by design. The 410 00:16:15,839 --> 00:16:17,360 developers in the room, we again, we 411 00:16:17,360 --> 00:16:18,800 don't lock you into a specific coding 412 00:16:18,800 --> 00:16:20,480 language. I've built two of the apps out 413 00:16:20,480 --> 00:16:22,240 there. One of them was built in Python. 414 00:16:22,240 --> 00:16:23,600 The other one is built in another 415 00:16:23,600 --> 00:16:25,839 language which I won't mention. So you 416 00:16:25,839 --> 00:16:27,920 can build what you like, how you like. 417 00:16:27,920 --> 00:16:29,600 It is builder first by design. We've got 418 00:16:29,600 --> 00:16:32,079 over 12 million developers using Twilio 419 00:16:32,079 --> 00:16:34,800 to build. So it's a lot of fun. It's a 420 00:16:34,800 --> 00:16:36,720 great company. So, it's very, very 421 00:16:36,720 --> 00:16:38,959 exciting. So, come out and see me. I've 422 00:16:38,959 --> 00:16:41,120 got lots of swag. I've got scrunchies. 423 00:16:41,120 --> 00:16:43,759 Come do our anime artwork. We also love 424 00:16:43,759 --> 00:16:46,240 our um our real life artists as well, 425 00:16:46,240 --> 00:16:48,240 which is why we sponsored the Pyon 426 00:16:48,240 --> 00:16:50,079 artistry. This year, we want to show 427 00:16:50,079 --> 00:16:52,079 that we do care about the humans in the 428 00:16:52,079 --> 00:16:53,759 loop as well. But do come and try out 429 00:16:53,759 --> 00:16:55,839 some anime artwork, win some Lego, chat 430 00:16:55,839 --> 00:16:57,920 to me about Twilio, and thank you all so 431 00:16:57,920 --> 00:17:00,501 much for having me here today. 432 00:17:00,501 --> 00:17:02,521 [applause] 433 00:17:04,559 --> 00:17:06,559 Please keep it going for Mish and 434 00:17:06,559 --> 00:17:09,726 Twilio. [applause] 435 00:17:13,039 --> 00:17:14,880 Last pieces of housekeeping and then 436 00:17:14,880 --> 00:17:18,000 I'll uh introduce our keynote. There are 437 00:17:18,000 --> 00:17:20,000 still opportunities for session chairs 438 00:17:20,000 --> 00:17:23,679 uh today and tomorrow. Uh there is a 439 00:17:23,679 --> 00:17:25,360 this is basically the chance for you to 440 00:17:25,360 --> 00:17:27,120 get up on stage and introduce our 441 00:17:27,120 --> 00:17:29,440 speakers. Uh be part of the event. Uh 442 00:17:29,440 --> 00:17:31,120 it's a great opportunity. It's it's a 443 00:17:31,120 --> 00:17:33,280 great introduction. Uh particularly if 444 00:17:33,280 --> 00:17:35,200 you've never uh jumped up on stage in 445 00:17:35,200 --> 00:17:37,280 front of a group of people before. Uh 446 00:17:37,280 --> 00:17:39,600 fantastic way to get started with that. 447 00:17:39,600 --> 00:17:42,640 Uh please jump onto Discord uh in hash 448 00:17:42,640 --> 00:17:44,320 general. There's a link to the roster in 449 00:17:44,320 --> 00:17:46,320 there. 450 00:17:46,320 --> 00:17:49,440 For speakers, uh a quick note on some 451 00:17:49,440 --> 00:17:50,720 things that worked really well 452 00:17:50,720 --> 00:17:54,080 yesterday. Please check in with the room 453 00:17:54,080 --> 00:17:56,320 uh that you are scheduled to speak in 454 00:17:56,320 --> 00:17:59,919 during the break before your uh before 455 00:17:59,919 --> 00:18:03,039 your talk. Once you are in the room, 456 00:18:03,039 --> 00:18:05,919 please remain in the room. Please also 457 00:18:05,919 --> 00:18:08,320 say hi to both the session chair and the 458 00:18:08,320 --> 00:18:10,400 room monitor um so that they both know 459 00:18:10,400 --> 00:18:12,799 that you are there uh and also that so 460 00:18:12,799 --> 00:18:14,320 that you know what they look like and 461 00:18:14,320 --> 00:18:15,760 who's going to introduce you and you can 462 00:18:15,760 --> 00:18:17,520 let them know how you prefer to be 463 00:18:17,520 --> 00:18:19,840 introduced. 464 00:18:19,840 --> 00:18:22,080 Finally, uh, our volunteers and AB team 465 00:18:22,080 --> 00:18:24,080 who are doing a fantastic job. Quick 466 00:18:24,080 --> 00:18:25,440 round of applause for our volunteers and 467 00:18:25,440 --> 00:18:28,327 AB team. [applause] 468 00:18:30,720 --> 00:18:32,880 Thank [applause] you. Uh, they're doing 469 00:18:32,880 --> 00:18:35,280 a fantastic job. It's really helpful for 470 00:18:35,280 --> 00:18:37,919 them uh for the speakers if you can jump 471 00:18:37,919 --> 00:18:41,360 in and just say hi uh and get miked up 472 00:18:41,360 --> 00:18:45,320 uh at the at the right time. 473 00:18:45,679 --> 00:18:48,559 Again, again, 474 00:18:48,559 --> 00:18:52,000 welcome to Pyon AU. We hope you have 475 00:18:52,000 --> 00:18:54,320 continue to have an awesome time. Jump 476 00:18:54,320 --> 00:18:57,640 on the Discord.